Terms of Service

1. Introduction and Acceptance

Welcome to Lou Malnati's ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at loumalnatis.click (the "Website") and all related food services, including but not limited to online ordering, delivery, catering, and dine-in services (collectively, the "Services").

By accessing, browsing, or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website or Services.

1.1 Eligibility Requirements

You must be at least 18 years old to use our Services independently. If you are between 13 and 17 years old, you may use our Services only with the involvement and consent of a parent or legal guardian. You represent and warrant that you have the legal capacity to enter into these Terms.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the security of your account and password. You agree to accept responsibility for all activities that occur under your account, whether or not you have authorized such activities.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page with an updated "Last Updated" date. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Lou Malnati's, a food service business operating in the United States.
• "You," "your," or "User" refers to any individual or entity using our Website or Services.
• "Services" refers to all food-related services we provide, including online ordering, delivery, pickup, dine-in, catering, and related services.
• "Content" refers to all text, images, graphics, audio, video, software, data, and other materials available through our Website or Services.
• "Website" refers to loumalnatis.click and all associated pages and functionality.
• "Order" refers to any request for food products or services made through our Website or other ordering channels.

3. Use of Services

3.1 Permitted Use

You may use our Website and Services for lawful, personal, and non-commercial purposes only. Specifically, you may:

• Browse our menu and restaurant information
• Place orders for food and beverages
• Schedule catering services
• Make reservations where available
• Provide feedback and reviews
• Access your account information and order history
• Participate in promotional activities and loyalty programs

3.2 Prohibited Use

You agree not to use our Website or Services for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:

• Violating any local, state, national, or international law or regulation
• Transmitting or posting harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
• Attempting to gain unauthorized access to our systems, networks, or user accounts
• Using automated systems, robots, spiders, or data mining tools to access or collect data
• Interfering with or disrupting our Website or Services
• Impersonating any person or entity, including Company employees
• Engaging in any activity that could damage our reputation or business
• Using our Services for commercial purposes without written authorization
• Submitting false, misleading, or fraudulent information
• Attempting to reverse engineer, decompile, or hack our Website or Services

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When registering, you agree to provide accurate, current, and complete information. You must promptly update your account information to keep it accurate and current.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account login credentials. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any losses arising from unauthorized use of your account.

4.3 One Account Per Person

Each user may maintain only one active account. Creating multiple accounts to circumvent restrictions or gain unfair advantage is prohibited and may result in account termination.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or for any other reason we deem necessary to protect our business or other users.

5. Products and Services

5.1 Food Safety and Quality

We are committed to maintaining the highest standards of food safety and hygiene in compliance with all applicable health regulations. All food preparation follows established safety protocols and local health department guidelines.

5.2 Product Descriptions and Availability

We strive to provide accurate descriptions of our menu items, including ingredients, preparation methods, and nutritional information where available. However, recipes and ingredients may change, and we cannot guarantee complete accuracy. Menu items are subject to availability and may be modified or discontinued without notice.

5.3 Pricing

All prices displayed on our Website are in US Dollars and include applicable taxes unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify pricing for menu items, delivery fees, and other services at any time.

5.4 Order Acceptance and Processing

Your order represents an offer to purchase our products and services. We reserve the right to accept or decline any order for any reason, including but not limited to:

• Product availability
• Delivery zone restrictions
• Payment verification issues
• Suspected fraudulent activity
• Violation of our policies

5.5 Delivery Terms

Delivery services are available within designated zones during specified operating hours. Delivery times are estimates and may vary due to weather conditions, traffic, order volume, and other factors beyond our control. We are not liable for delays in delivery.

5.6 Minimum Order Requirements

Delivery orders may be subject to minimum order amounts, which vary by location and may change without notice. These requirements will be clearly displayed during the ordering process.

5.7 Order Modification and Cancellation

Order modifications or cancellations must be made as soon as possible after order placement. Once food preparation has begun, modifications may not be possible. Cancellation policies and potential fees will be communicated during the ordering process.

5.8 Temperature-Sensitive Items

We take care to maintain appropriate temperatures for all food items during preparation and delivery. However, we cannot control environmental factors during delivery and recommend immediate consumption upon receipt for optimal quality and safety.

6. Intellectual Property

6.1 Company Ownership

All content on our Website, including but not limited to text, graphics, logos, images, recipes, audio clips, digital downloads, data compilations, and software, is the property of Lou Malnati's or our content suppliers and is protected by United States and international copyright laws.

6.2 Trademarks

Lou Malnati's name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Lou Malnati's or our affiliates. You may not use such marks without our prior written permission.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. This license does not include any right to download, copy, modify, or distribute content except as specifically permitted.

6.4 User Content License

By submitting content to our Website (including reviews, photos, comments), you grant us a worldwide, royalty-free, perpetual license to use, modify, reproduce, and distribute such content for business purposes, including marketing and promotional activities.

7. User Content

7.1 Content Responsibility

You are solely responsible for any content you submit, post, or transmit through our Website or Services. You represent that you own or have the necessary rights to use and authorize us to use all content you provide.

7.2 Prohibited Content

You agree not to submit content that is:

• Illegal, harmful, threatening, abusive, harassing, defamatory, or invasive of privacy
• Vulgar, obscene, sexually explicit, or otherwise objectionable
• False, misleading, or fraudulent
• Discriminatory or promoting hatred based on race, gender, religion, nationality, disability, sexual orientation, or age
• Infringing on intellectual property rights
• Containing viruses, malware, or other harmful code
• Spam or unsolicited promotional material

7.3 Content Monitoring and Removal

While we do not have an obligation to monitor user content, we reserve the right to review, edit, or remove any content that violates these Terms or is otherwise objectionable, without notice and at our sole discretion.

8. Disclaimers

8.1 Service Provision "As Is"

Our Website and Services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our Website or the information, content, materials, or products included therein.

8.2 No Warranty of Uninterrupted Service

We do not warrant that our Website or Services will be uninterrupted, secure, or error-free. Technical difficulties may occur, and we reserve the right to temporarily suspend access for maintenance or other business reasons.

8.3 Nutritional and Health Information

Any nutritional information provided is approximate and based on standard recipes. Actual nutritional content may vary due to preparation methods, ingredient substitutions, and other factors. This information should not replace professional medical or dietary advice.

9. Limitation of Liability

9.1 Maximum Liability

To the maximum extent permitted by law, our total liability to you for all claims arising from or relating to our Website or Services shall not exceed the amount you paid for the specific service or product giving rise to the claim, or $100, whichever is greater.

9.2 Excluded Damages

In no event shall Lou Malnati's be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

9.3 Food-Related Claims

While we maintain high food safety standards, we are not liable for allergic reactions, food poisoning, or other health issues that may arise from consumption of our products, except in cases of gross negligence or willful misconduct.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lou Malnati's, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or relating to:

• Your use of our Website or Services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content you submit or transmit through our Services

11. Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not owned or controlled by Lou Malnati's. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or services.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Website and Services immediately, without prior notice or liability, for any reason, including breach of these Terms.

12.2 Effect of Termination

Upon termination, your right to use our Website and Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Austin, Texas.

13.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be limited to the dispute between you and Lou Malnati's individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.

14. Changes to Terms

We reserve the right to modify these Terms at any time by posting the revised terms on our Website. Changes will be effective immediately upon posting, unless otherwise specified. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Website, constitute the entire agreement between you and Lou Malnati's.

15.2 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

We may assign these Terms and our rights hereunder without restriction. You may not assign these Terms without our prior written consent.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

These Terms of Service are effective as of January 1, 2026, and supersede all previous versions.